Frequently Asked Questions

Do both parties have to agree to mediation?

Family Dispute Resolution is a voluntary process. One party may request that Umbrella Mediation invite the other party to participate. Mediation can only proceed if both parties agree to take part.

Do you offer mediation Australia-wide?

Yes. Umbrella Mediation provides Family Dispute Resolution Australia-wide by Zoom. Face-to-face mediations are available anywhere in Australia, subject to agreement.

How quickly can we get started?

Umbrella Mediation prioritises prompt intake appointments. Availability will depend on practitioner availability and whether both parties engage with the process.

What is an intake appointment?

An intake appointment is a private, confidential meeting conducted separately with each party. It allows the practitioner to understand the issues, assess suitability and safety, and explain the mediation process and next steps.

Is mediation confidential?

Family Dispute Resolution is conducted in a confidential setting, subject to exceptions required by law. The limits of confidentiality will be explained before mediation begins.

Do you provide legal advice?

No. Umbrella Mediation does not provide legal advice. Parties are encouraged to seek independent legal advice at any time.

What if we cannot be in the same room?

Where appropriate, shuttle mediation may be arranged. This involves the practitioner speaking with each party separately during the mediation session.

Do you issue Section 60I certificates?

Umbrella Mediation is provided by an accredited Family Dispute Resolution Practitioner. Section 60I certificates may be issued in relation to parenting matters where appropriate and in accordance with legislative requirements. Certificates are not automatic and cannot be issued solely on request.

Further information is available on our Section 60I Certificates Explained page.

What if mediation is not suitable?

If mediation is assessed as not appropriate following intake appointments, this will be explained. Where applicable, the practitioner will explain available options.