Terms and Conditions

Nature of Services

Umbrella Mediation provides private Family Dispute Resolution services in accordance with the Family Law Act 1975 (Cth). Mediation is a voluntary process and does not involve the provision of legal advice.

Role of the Practitioner

The practitioner acts as an independent and neutral facilitator. The practitioner does not act for either party, does not provide legal advice, and does not make decisions for the parties.

Confidentiality

Family Dispute Resolution is conducted in a confidential setting, subject to exceptions required by law. The limits of confidentiality will be explained prior to mediation.

Participation and Suitability

Participation in mediation is voluntary. Umbrella Mediation reserves the right to decline or discontinue mediation if the practitioner assesses that the matter is not appropriate or safe to proceed.

Fees and Payment

Fees are payable prior to appointments unless otherwise agreed. Fees are set out on the Umbrella Mediation website and may be updated from time to time.

Cancellations

Cancellations or rescheduling with less than 48 hours’ notice may incur a fee. Non-attendance may result in the full fee being charged. Further details are provided at the time of booking.

Section 60I Certificates

Section 60I certificates may only be issued where appropriate and in accordance with the Family Law Act 1975 (Cth). Certificates are not automatic and cannot be issued solely on request.

Limitation of Liability

To the extent permitted by law, Umbrella Mediation is not liable for outcomes reached by the parties or decisions made following mediation.

Governing Law

These Terms and Conditions are governed by the laws of Queensland and the Commonwealth of Australia.